Library

FreeSkill Pack

Sort the Support Inbox

Sort incoming messages by what they are and how urgent they are, so nothing important sits unread.

SkillSupportTriageCustomer Experience

Download Agent Skill

Free kit includes templates, prompt, sample output, and upgrade path.

Audience

Who it is for

SaaS founders handling support manually
Ecommerce operators
Course creators and communities
Local service businesses
Small teams with shared inboxes

Not ideal for

Medical, legal, or financial support without specialist review
Fully automated refunds or account actions
Enterprise support teams with mature helpdesk automation

Usage

How to use it

Unzip and copy the support-triage folder into your skills directory.
Start a new Claude session so the skill is picked up.
Describe your situation in your own words.
Answer the questions it asks before it produces anything.
Review the draft. The skill never sends, publishes, or files anything.

Inside

What's inside

Zip folder: customer-support-triage-free-kit.zip

support-triage/SKILL.md

The procedure Claude follows.

support-triage/reference/escalation.md

What must leave the inbox.

support-triage/reference/taxonomy.md

Message types.

support-triage/reference/urgency.md

Urgency.

support-triage/assets/reply-bank.md

Reply bank.

support-triage/scripts/check_reply.py

Checks a draft before you send it.

README.md

Install steps and how to confirm the skill loaded.

support-triage/LICENSE.txt

Free for your own and client work. Not for resale.

Next step

Want it done for you?

This kit triages the inbox. Keep Clients From Leaving ($49) runs the whole relationship: onboarding, check-ins, risk signals, and renewal prompts, so support stops being the only time you talk to a client.

The live inbox classified as messages arrive
Routing to the right owner without a person triaging first
Response times measured against your stated targets
Alerts when a second report of the same issue appears
Escalation queues for legal, safety, and data requests

Notify me: Keep Clients From Leaving

FAQ

Good to know

Is this a prompt I paste?

No. It is an Agent Skill. Once installed it loads itself when it is relevant, so there is nothing to remember or paste.

Where does it install?

Copy the support-triage folder into ~/.claude/skills for every project, or .claude/skills inside one project. In the Claude apps, upload it under Settings, Capabilities, Skills.

Does it do anything on my behalf?

No. It produces drafts and hands you the decisions. Sending, publishing, and filing are always yours.

Why does it ask questions first?

Because the answers change the output materially. A draft built on an assumption is worse than a short delay.

Can I use it for client work?

Yes, including commercially. You may not resell the skill itself. Full terms are in LICENSE.txt.

What does the script do?

It checks a draft against the rules in the skill and blocks the failures that keep recurring, so a bad draft does not reach a client.

Custom automation

Want this running for real?

I can turn the free kit into a real workflow connected to your forms, inbox, CRM, sheets, or internal tools.

Build my workflow →