Library
FreeSkill Pack
Reply to Bad Reviews
Classify negative reviews, social mentions, and complaint emails, then draft calm recovery responses with an evidence checklist.
Free kit includes templates, prompt, sample output, and upgrade path.
Audience
Who it is for
- Local businesses
- Clinics, restaurants, studios, salons, and service providers
- Founders managing their own Google Business Profile
- Small teams that need calm customer recovery copy
- Agencies serving local businesses
- Owners who need a lightweight negative-feedback triage workflow before paying for automation
Not ideal for
- Legal defamation claims
- Businesses trying to fake or manipulate reviews
- Automated public posting without owner approval
Usage
How to use it
- Unzip and copy the review-response folder into your skills directory.
- Start a new Claude session so the skill is picked up.
- Paste the review and answer the questions it asks about your business.
- Review the public reply, the private message, and the owner decisions.
- Post it yourself. The skill never publishes anything.
Custom automation
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